Refund Policy

CANCELLATION & REFUND POLICY

Your order can only be cancelled if it is yet to be shipped. After products shows fulfilled in tracking there would be no cancellation.  To cancel, please write to our customer support team on contact@trueagroroots.com In such cases, the order will be cancelled and the refund shall be processed by us within 7-14 business days after the cancellation request has been acknowledged. Orders once shipped cannot be cancelled.

SHIPPING, DELIVERY AND RETURNS

We are working with high-speed logistics to provide the smoothest service we can. Please expect the products to reach in 7-10 days in most cases depending on which part of the country you are at.  Due to unseen circumstances there can be issues that delay the process of shipping which can cause an indefinite delay. Our customer management team will contact you on this basis providing updates. The Company shall provide free delivery/shipping on all products except in cases where shipments are to be made to remote areas/ not provided on the Website and otherwise specified for some pin codes and minimum order clause..