CANCELLATION POLICY

• Any cancellation request must be initiated within 24 hours of placing the order by writing to us at contact@trueacroroots.com or send us a WhatsApp (Click here).

• Orders that have already been shipped or dispatched are not eligible for cancellation.

• All refunds for prepaid cancelled orders will be processed to the original mode of payment within 5-10 business days. Please note that it may take further time for your bank or credit card company to process the refund at their end and credit your account with the refund amount.

 

SHIPPING POLICY

We use a large network of couriers and delivery partners to deliver your orders in the fastest possible time. After an order is confirmed, delivery is usually done within 3 to 7 days. Once your order is dispatched, we will send you an update with a courier tracking number. You can use this to find out your delivery status.